Monday, August 06, 2007 Offering Service It Can't Provide?

ZayHi has spent many months recently flogging its discount calling card around Bangkok, Thailand.

They offer what appear to be attractive calling rates to various destinations around the world. There's just one slight problem, however.

In our experience, the calling quality is so poor, we had basically just thrown away money. It doesn't seem to matter if you're calling landlines or mobile phones, the experience is the same: noisy lines, poor volume, interrupted calls.

Calling their customer no-service line is little better. They don't answer. Not, I suppose, that we should be staggered by that - customer service hours are not stated on the card.

Sometimes, we call the landline number to connect to the operator, the line goes dead!

So ZayBye to ZayHi. As far as we can telephone, they're a total sham.

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